> ## Documentation Index
> Fetch the complete documentation index at: https://help.essal.dz/llms.txt
> Use this file to discover all available pages before exploring further.

# Support & Contact

> Frequently asked questions, administrative contact details, and our location in Oran.

## Contact Information

For any questions related to enrollment, schedule changes, certifications, or payments, feel free to contact the office or open a support ticket on the [Student Portal](https://app.essal.institute).

* **Address:** 12 Boulevard des Chasseurs, Oran, Algeria (Near Place d'Armes, accessible via tramway).
* **Phone:** +213 (0) 41 XX XX XX / +213 (0) 5XX XX XX XX
* **Email:** [support@essal.dz](mailto:support@essal.dz)
* **Office Hours:** Saturday to Thursday, 08:30 AM – 12:30 PM, 01:30 PM – 05:30 PM

***

## Frequently Asked Questions (FAQ)

<AccordionGroup>
  <Accordion title="Is the Essal Institute diploma officially recognized in Algeria?">
    Yes, our long-term vocational training programs are officially accredited by the Algerian Ministry of Vocational Training. Diplomas such as the Technicien Supérieur (TS) have full state equivalency.
  </Accordion>

  <Accordion title="Can I pay my tuition fees in installments?">
    Yes, we offer installment plans split into three parts over the course of the training period (40% at registration, 30% mid-course, and 30% before final examinations).
  </Accordion>

  <Accordion title="What happens if I miss an exam due to a medical emergency?">
    You must submit a valid medical certificate (Certificat Médical) signed and stamped by a doctor to the administrative desk or upload it on the [Student Portal](https://app.essal.institute) within 48 hours. Once approved, you will be scheduled for the make-up exam (Rattrapage) without penalty.
  </Accordion>

  <Accordion title="Do you provide hybrid or online learning options?">
    Yes, depending on the course. While lab sessions and examinations must be completed in-person at the Institute in Oran, lecture-based modules are supported via our online [Student Portal](https://app.essal.institute).
  </Accordion>

  <Accordion title="How can I request an internship convention?">
    Once you receive a placement offer from a company, fill out the Internship Details Form at the administration office or submit a request on the [Student Portal](https://app.essal.institute). The conventions are printed and ready for signature within 48 hours.
  </Accordion>

  <Accordion title="How do I reset my Student Portal login password?">
    On the login page at [app.essal.institute](https://app.essal.institute), click the **Forgot Password?** link and enter your registered student email. A reset link will be sent automatically. If you encounter issues, visit the IT support desk in Computer Lab 1.
  </Accordion>

  <Accordion title="Are there parking spots available for students?">
    Yes, there is student parking space adjacent to the main building entrance, free of charge. You must register your vehicle license plate number on the [Student Portal](https://app.essal.institute) under **My Account** to obtain an Institute parking sticker.
  </Accordion>
</AccordionGroup>