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If you are experiencing issues logging in or navigating the Essal Student Portal, follow this guide to verify your technical setup.

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1. Supported Web Browsers

The portal uses modern web standards (HTML5, ES2024, Web Storage, Service Workers) and runs best on the latest versions of these browsers:
  • Desktop:
    • Google Chrome (Version 110+)
    • Mozilla Firefox (Version 115+)
    • Microsoft Edge (Version 110+)
    • Apple Safari (Version 16+)
  • Mobile:
    • Google Chrome for Android
    • Apple Safari for iOS (Required for PWA installation)
[!WARNING] Private/Incognito browsing mode is not recommended. It can restrict local storage access, causing automatic logout when you refresh the page or close your browser tab.

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2. Troubleshooting Login Errors

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”Invalid Credentials”

  • Check the spelling: Ensure there are no trailing spaces or uppercase letters in your email.
  • Domain Check: Remember that the portal only accepts emails ending with @essal.dz or @essal.edu.dz. Personal emails (e.g. @gmail.com, @yahoo.com) will be blocked.
  • First Login: If you are logging in for the first time, check your personal email for the temporary password generated by the administration.

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”Account Not Activated”

  • This means your student file registration is pending administrative approval.
  • Contact the administration office at support@essal.dz or visit the reception desk to verify your file status.

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Stuck in “Forced Password Change” Loop

If the portal repeatedly asks you to update your password and won’t let you view the dashboard:
  1. Ensure your new password is at least 8 characters long and contains a mix of letters and numbers.
  2. Clear your browser cache and cookies, then try logging in again.
  3. If the loop persists, contact IT support in Computer Lab 1 to reset your password state.

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3. Cookies and Local Storage

The portal uses secure session cookies (powered by Better Auth) to keep you logged in.
  • Enable Cookies: Your browser must allow first-party cookies for app.essal.institute. If cookies are blocked, you will be unable to log in.
  • Storage Space: The PWA stores course timetables and notifications locally. Ensure your device has at least 100MB of free space to keep app data synchronized.

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4. Contact IT Support

If you have tried the steps above and still cannot access your student account:
  • Email: support@essal.dz (Include your full name, student ID number, and a screenshot of the error).
  • On-Site IT Desk: Visit the IT department inside Computer Lab 1 at the Institute (Saturday – Thursday).